Support Services

What sets Clarence apart.

We provide a full suite of professional services support – from collecting your dry cleaning through to answering your phones and managing your diary – what you need, when you need it.

There are several services included in your Clarence Membership as well as a broad range of customisable services available to meet your most discerning needs.


Service Guide

MailWe receive mail and accept couriers daily.
Outbound mail is taken to the mailbox each day.
  • Office members – Mail is delivered to your desk daily.
  • Virtual members – You are notified by email of any incoming mail which is then kept at reception for your collection. Any packages or excess mail that is not collected after 7 days will incur a $10 a day storage fee.
Special Mail Instructions
  • For us to open
  • Scan and email
  • For us to forward mail to another address
  • $8 per 6 mins (PA rate)
  • PA rate
  • Cost of stamp + envelope + PA rate
Courier ServiceLocal, interstate and international courier services. The cost varies according to size, weight and destination.Contact member services team for a quote
Additional registered business namesRegister your additional business names at your location to receive mail.
Please note this is separate to ‘signage’.
$50 pm per name
Photocopying/ Printing
  • Scanning
  • A4 Black and White
  • A4 Colour
  • A3 Black and White
  • A3 Colour
  • Complimentary
  • $0.20 per copy
  • $0.50 per copy
  • $0.40 per copy
  • $1.00 per copy
Printer PacksSave on capital costs. Service and toner expenses included. Click here for printer pack informationFrom $75 pm
Personal AssistantDelegate repetitive and administrative tasks so you can concentrate on your clients. Admin packs are available for higher volume usage.
  • Business-Hours from $8 per 6 minutes
  • After-Hours from $16 per 6 minutes
Legal Services
  • Printing and delivery
  • All forms of paralegal support
  • Licensed conveyancing support and PEXA registrations
  • Probate and Wills & Estates support
Click here to contact Clarence Legal Services.
Document shredding and destructionSecure document destruction bins are available on the floor. If you would like your own dedicated bin, speak with one of the members services team for a quote.Complimentary
Front of house / Reception
  • Our member services team will meet, greet and attend to your clients in a professional and friendly way.
  • For taking and serving drink orders to you and your guests.
  • Complimentary
  • $7.50 per person
After hours AssistanceFor Clarence team to attend to you after hours.$200 per hour per team member
Installation and set upConsultation of your connectivity requirements. Connecting your phone line(s), programming your personalised voicemail in your company name and voicemail to email, confirming your call instructions and configuring your internet specifications.Complimentary
Clarence Connect
  • High-speed fiber-optic connection with 99% uptime, unlimited data at 1000Mbps, and business NBN backup for each person in your office.
  • 1 Enterprise-grade telephone handset, local business line, and personalized voicemail per office. Your calls will ring at your desk & if unanswered will transfer to your personalized voicemail. Voicemail messages are sent via wav file to your personal email.

Only available for Office memberships.

  • $250 per office pm
  • Additional per person fee of $100 pm for the 2nd and subsequent users
Clarence Mobility SolutionSoftphone application that can be installed on your PC, Smartphones and tablets, so you can answer the phone from anywhere. (Wi-Fi or Mobile connection required)$200 once off for setup and $25 per extension per month
  • High-speed fibre-optic connection with 99% uptime, unlimited data at 1000Mbps and business NBN backup. Available via Wi-Fi or cable.
  • Only available for Office memberships. Internet connectivity is required per person in the office.
$150 pm per person
Premium Phone Answering for Office membersYour calls will ring at reception in the first instance. They are answered in your company name, screened and handled as per your instruction by our onsite Member Services team. Calls will be announced to you before transferring so you can choose if you would like to take the call. Messages can be emailed or SMS to you.


Includes 12 complimentary calls per day, $3.50 per call after.

$180 pm
Phone Answering for Virtual membersAvailable for Virtual Receptionist, Virtual Essentials and Virtual Office memberships.


Your calls will ring at reception in the first instance. They are answered in your company name, screened and transferred to your mobile, other phone number or personalised voicemail. Voicemail messages are sent via wav file to your personal email. Includes 12 complimentary calls per day, $3.50 per call after.

Included in your membership + $90 pm for call announcement and message taking
Call announcement and message taking for Virtual membersCalls will be announced to you before transferring so you can choose if you would like to take the call. Messages can be emailed or SMS to you. All calls are handled as per your instruction by our onsite Member Services team.$90 pm
Fax to emailDedicated fax number to send and receive faxes electronically.$50 per month
Fax (Incoming)Emailed to you or printed and delivered to your office.$0.50 per page
Fax (Outgoing)
  • Local/National
  • International
  • $1.50 per page
  • $3 per page
Outgoing CallsCalls made via VoIP.Click here to view our call rates
1800 or 1300 NumberWe provide you with a dedicated 1800 or 1300 number. Click here to view our call rates$150 setup + $50 pm + standard call rates
Bring your own numberYou can bring your own number.


  • For Single Number DID
  • For number part of 100 Number DID block
  • $20 pm
  • $150 pm
Technology Upgrades and MaintenanceWe invest so you have the latest infrastructureComplimentary
Porting ChargeTransfer your number(s) away or into the Clarence VoIP network


  • Simple Port (Cat A)
  • Complex Port (Cat C)
  • $250 once off
  • $450 once off
Off-site phoneUse of Polycom or Yealink phone in your home office.$480 once off
  • One office key and one 24/7 access card per office.
  • Additional Office Keys / Access Cards
  • Complimentary
  • $100 each
Your Office FurnitureAward winning ergonomic chairs, desks & pedestals. The number of complimentary furniture pieces are stated on your Licence Agreement.Complimentary
Stand-up desksElectric standing desk$100 pm per desk
Additional FurnitureChairs, desks, pedestals, small round tables, bookcases, shelves and whiteboards.$50 pm per piece or purchase at cost + 20%
Lighting and ElectricityStandard lighting and fixtures.Complimentary
  • Daily cleaning of all shared spaces.
  • Daily emptying of rubbish bins from offices.
  • Disposal of cardboard boxes and large packaging.
  • Castlereagh St: There is a disposal bin in the basement which you can use complimentary.
$8 per 6 minutes (PA rate)
Rubbish and Furniture DisposalSpeak with Member Services to arrange a quote for disposal of large items.$500 per item or quote cost + 20%
Make Good FeeOnly applicable to Office members. Fee upon termination to cover painting of the office walls, wear and tear, professional carpet cleaning and contribution to the ongoing maintenance of the shared spaces on the floor.$1,500 per office or 50% of the monthly Licence Fee whichever is higher
Termination noticeOffice members: After the initial lease term you can terminate your licence fee, Clarence connect (or 1 phone and 1 internet connection) with two months written notice. Services and Connections charges require one month’s written notice.


Virtual members: 1 months written notice is required to terminate your membership.

SignagePlace your company name in the directory board located in the main lobby of our building.


For office members – you are welcome to place signage in your office, just not on the door or glass.

$500 once off
Lockable storage
  • Lockers for files-small
  • Lockers for files-large
  • $75 pm
  • $100 pm
Grace Document StorageOff-site file storage and digitisation for those who want a tidy office and secure storage, urgent retrievals and catalogued storageFrom $50 pm
Casual ParkingFrom $30 pm
Showers/AmenitiesEnd of trip facilities available. Speak with Member Services to obtain more information.Complimentary
Members Café and KitchenMembers and their guests can help themselves to Nespresso coffee, selection of Twinings teas, filtered chilled water, fridge, microwave, kitchen utensils and crockery.


Virtual members: Hot desk/coworking rates apply if you sit in this space.

Meeting roomsClick here  for Meeting Room Guide
Filtered chilled water and glasses provided complimentary in meeting rooms meeting Room packs are available for higher volume usage Cancellation fees apply,Click here to view Terms and Conditions
Day SuitePrivate office for your exclusive use set up with 1 desk, 1 chair and 1 pedestal. Subject to availability.
Click here for Meeting Room GuideFiltered chilled water and glasses provided complimentary in Day Suites.
From $30 per hour / $220 per day
Hot desks and CoworkingIncludes use of the Coworking desks, Café, Kitchen and casual booths. The rates are per person including guests$20 per hour
$40 half day
$60 full day
Catering ServiceHave your allocated personal assistant serve food and beverages during your meeting.$8 per 6 mins (PA rate)
Data Projector HireSpeak with Member Services to organise.Complimentary
Interstate Office Use5 days complimentary use of a private office per month in our interstate locations as you travel, subject to availability.


Only available for Office memberships and is per company.

To book, please speak to one of the member services team

CPD AccessMonthly professional seminars for lawyers.$480 pa
CCH Pinpoint (Wolters Kulwer)Full access to advanced research databases especially for commercial, tax and family lawyers.


NEW! Over 2,400 eBooks.

$250 pm
Or $125 pm for 2 practice areas
$69 pm
Thomson Reuters25% off titles. 
LEAPEasy-to-use platform that integrates with your accounting software.


  • $300 implementation 1-2 users
  • $600 implementation 3 users

Discount on monthly rate including ByLawyers subscription:

1 user – 10%
2 users – 15%
3 users – 20%

ActionstepWorkflow-based, fully cloud-enabled practice management software with integrations with Xero, Office 365 and many more. Any practitioner wanting a high tech solution without the lock-in contracts.


Deal: 10% off the monthly subscription for the base software.

Smarter DrafterDraft advanced legal documents in minutes, not hours or days. It’s like having a team of virtual expert lawyers to do all your drafting for you.


Deal: 50% off the subscription costs.

SBATrust and financial accounting from a group of chartered accountants with extensive experience in small to mid-size law firms. They can also offer trust account bookkeeping.


Deal: Free financial assessment and quote
10% off all services and regular training

Website DevelopmentClarence will design, build and deploy your responsive website. We use Australian-based hosting sites and can deliver simple 1-page websites to complex eCommerce websites. Contact one of the Clarence team to book a consultation.Starting from $3000
Website HostingHosted in Australia and includes virus protection and SSL certificate$250 annually
SEO optimisationComprehensive audit and improvements implemented by Clarence team to improve quality and quantity of website traffic to a website. Please note Google AdWords is available for an additional cost.Quote provided after consultation
Google AdWords managementClarence will deliver advanced Adwords to ensure you are seen on page 1 of Google searches.Depends entirely on your budget + 20%
Social Media advertisingClarence will research, set up, and place ads.$18 per 6 mins (IT rate)
Artwork for Social MediaCustomized artwork for Facebook and social media.$18 per 6 mins (IT rate)
Logo DesignIncludes consultation, providing 3 options, and refining your chosen option.$699
Business Card DesignIncludes consultation, providing 2 options, and refining your chosen option.$350
Business Card Printing450gsm, Matt Celloglaze, double-sided, 90x50mm size (standard size)$150 for 250 cards $225 for 500 cards
Email SignatureIncludes consultation, providing 2 options, and refining your chosen option.$150
Letterhead DesignIncludes consultation, providing 2 options, and refining your chosen option.$250
Brochure DesignIncludes consultation, providing 2 options, and refining your chosen option.$250
Corporate photography and headshotsProvide a high-quality, professional headshot that accurately reflects your personal brand and industry.Quote provided after consultation.
Clarence imageryLike our Clarence imagery? Some images are available to use.$100 per image $150 for 2 images $200 for 3 images
Strategy consultation90 min profile building and social media strategy session with Beyond Billables.$400
IT Support
  • On-site
  • Off-site
  • After-Hours
  • $18 per 6 mins/ $180 per hour
  • $27 per 6 mins/ $270 per hour
  • $36 per 6 mins/ $360 per hour
Office Setup / Relocation We can take away the burden and do all the hard work for you during your office move. We know where to connect that cable. $400
Public IP Unmanaged public IP address if you prefer to manage your own networks, and want responsibility for your own IP addressing, security and routing. $250 setup + $50 for reverse DNS setup + $50 per month
Private Virtual Local Area Network (VLAN) Your own private virtual network (Cable) isolating you and your business from others around you. $300 setup + $75 per month
Private Wireless Network (WLAN / Wi-Fi) Your own private virtual SSID (Wi-Fi) network isolating you and your business from others around you. $300 setup + $75 per month
Combined Solution VLAN and Wi-Fi A combination of Cable and Wi-Fi networks isolating you and your business from others around you. $500 setup + $100 per month
Secure access via virtual private network (VPN) Virtual private network (VPN) provides you online privacy and anonymity by creating a private network from a public internet connection to your Clarence office. $250 set up + $50.00 pm per user
Service/Hub/Switch Storage Comms room storage inc power $200 per rack space per month
* discounts available on larger quantities
Security Software Always-on Protection for your Laptops, Desktops, and Servers. ESET Protection, Small Business Edition. $10 per licence / per month
$100 per licence / per year
Online Backups Online data and computer backup solution $150 set up + $2 per GB
Hardware/Software Purchase Save your valuable time & have our team purchase hardware/software for you Purchase at cost + 20%
  • No retrospective price adjustment
  • Minimum 3 months with 1-month notice to terminate
  • Not to be used for combined rooms and boardrooms
  • Price quoted exclude GST
  • Prices and conditions are subject to change without notice

A space for your practice

Our workspaces provide a range of space solutions and memberships to assist your practice, with comprehensive business management services such as personalised phone answering and mail handling, and support from our expert, in-house IT, administration, and paralegal teams.


Private office options to accommodate 1-30 people. Our workspaces have been carefully curated, selected for their iconic address to enhance the legal stature of our members.

Available in multiple configurations, create your own, special, and unique environment, with the option to grow your office with your business, when you need it.


Our meeting facilities are acoustically treated and equipped with state-of-the-art connectivity, including plug-and-play technology, supported by our dedicated onsite IT technicians and member services team.

Book online with spaces suitable for small meetings to product launches and large-scale events.


Coworking at Clarence is a step above traditional coworking spaces with access to our premium collaborative environments or focused privacy for whatever your day requires.

Pay for a single day’s access or join as a member for unlimited use of our workspaces. Flexible. Simple.


Access Clarence’s exceptional services and locations on a month-to-month basis with a virtual membership tailored for your practice’s needs.

Month-to-month. No lock-in contracts. No set-up fees. Access to Clarence’s community and legal partner network. Access to Clarence’s in-house IT technicians, paralegal and member services.

First month free with code: ONEMONTHFREE

Mediation packages

SizeSuite forHalf DayFull Day
2-3 Rooms
– 1 boardroom
– 2 separation rooms
2-3 Party Mediations$660$1,320
4 Rooms
– 1 boardroom
– 3 separation rooms
4 Party Mediation$815$1,600
6 Rooms
– 1 boardroom
– 5 separation rooms
5-6 Party Mediation$1,100$2,195
6+ Room Upon requestUpon request

Additional Spaces

Clarence is capable of hosting anywhere between 1 to 60 people, with spaces tailored to your needs.

SizeHourly RateHalf-day rateFull-day rate
4 pax$40$140$280
6 – 8 pax$55$190$1,600
10 – 12 pax$80$280$560
40 pax$130$455$910

Competition Terms and Conditions

  1. The Promoter is Clarence Professional Group (Melbourne) Pty Ltd, L11, 456 Lonsdale Street, Melbourne VIC 3000 ABN 81 624 440 400 (the Promoter).
  2. Entry into the competition constitutes acceptance of these terms and conditions.
  3. Entry is open to all VIC, NSW and QLD residents of 18 years of age or older except any employees of the Promoter and their immediate families, orany existing office and virtual members (or their related entities) of the Promoter.
  4. The competition closes at 11:59PM on the 1st March 2024. The winner will be announced on the 8th March 2024.
  5. To enter the competition, participants need to submit their entry at via the website form, or other accepted methods of entry provided by Clarence. One entry is allowed per entrant. Verified business email address required. Complete details are required (first and last name, phone number, work email, city, company name).
  6. Competition entries will be evaluated during the 2nd and 8th of March at Clarence Professional Offices at Level 33, 385 Bourke Street, Melbourne.
  7. The winner will be notified by email and phone call by a representative of the Promoter. The competition winner will also be announced on Clarence Professional Offices’ social media channels. By entering this competition, the winner provides their consent to being announced on Clarence Professional Offices’ social media channels.
  8. Winner selection criteria is determined via random draw. All decisions are final.
  9. Prize details: the prize is a 6-month license fee agreement for a 2-person serviced office space one of the following Clarence Professional Office spaces -Level 33, 385 Bourke St, Melbourne, Level 11, 65 York St, Sydney or 95 North Quay, Brisbane. The value of the prize is $9,500 (incl. GST) (the Prize). A security deposit is applicable to redemption of the prize, refundable at the end of the license agreement, pending standard terms and conditions of Clarence Office License Agreements. The security deposit is calculated at 2 months of the list price for the serviced office offered as the competition prize. Location of prize is subject to change at any time in the Promoter’s sole discretion.
  10. Standard Clarence Office License Agreement terms and conditions apply.
  11. The prize is non-transferrable, it cannot be exchanged or redeemed for cash and can be cancelled any time by the Promoter.
  12. If the prize winner requires a larger serviced office space, the prize value can be credited towards an agreement for a larger space for an equal or longer lease period. Larger spaces are subject to availability and are at the sole discretion of the Promoter.
  13. Use of the prize is solely for the winner of the promotion.
  14. The Promoter assumes no responsibility for late, lost or misdirected emails or phone calls. If the Promoter is unable to contact the competition winner after 1 week (for any reason), the prize will be withdrawn and transferred to the next successful recipient.
  15. If for any reason this competition is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration security, fairness, integrity or proper conduct of this competition, the Promoter reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the competition.
  16. The Promoter reserves the right to alter or amend these terms and conditions at any time throughout the promotion, or limit entry, without notice.
  17. The Promoter will not be responsible or liable if for any reason (beyond their reasonable control) any element of the Prize is not able to be provided.
  18. In all matters, all decisions of the Promoter, will be final and cannot be contested. No correspondence or discussions will be entertained.
  19. The Promoter reserves the right to disqualify any individual who the Promoter believes has breached any of these terms and conditions, or engaged in any unlawful or other improper misconduct. The Promoter reserves it rights to recover damages or other compensation from any such offender.
  20. All contestants release from the Promoter against all liability, cost, loss or expense arising out of acceptance of any prize(s) or participation in this competition including (but not limited to) loss of income, personal injury, accident or death and damage to property and whether direct or consequential, foreseeable, due to any negligent act or omission or otherwise.
  21. By entering into this competition, you agree to share your personal information with the Promoter, subject to the Promoter’s Privacy Policy, for use in marketing and sales activities by the Promoter.
  22. To the extent permitted by law, the Promoter is not responsible or liable for:
    (a) inaccurate or incorrect transcription of entry information;
    (b) non-receipt of entries for any reason;
    (c) problems or technical failures of any kind;
    (d) unavailability or inaccessibility of any service or website;
    (e) unauthorised human intervention in any part of the competition;
    (f) electronic or human error; or
    (g) any damage or loss (direct or indirect) suffered by reason of any act or omission of the Promoter, its employees or contractors in relation to entry into this competition or supply of a prize.