Service Guide
Support Service Charges
| We receive mail and accept couriers daily. Outbound mail is taken to the mailbox each day.
| Complimentary | |
| Special Mail Instructions |
|
|
| Courier Service | Local, interstate and international courier services. The cost varies according to size, weight and destination. | Contact member services team for a quote |
| Additional registered business names | Register your additional business names at your location to receive mail. Please note this is separate to ‘signage’. | $50 pm per name |
| Photocopying/ Printing |
|
|
| Printer Packs | Save on capital costs. Service and toner expenses included. Click here for printer pack information | From $75 pm |
| Personal Assistant | Delegate repetitive and administrative tasks so you can concentrate on your clients. Admin packs are available for higher volume usage. |
|
| Legal Services |
| Click here to contact Clarence Legal Services. |
| Document shredding and destruction | Secure document destruction bins are available on the floor. If you would like your own dedicated bin, speak with one of the members services team for a quote. | Complimentary |
| Front of house / Reception |
|
|
| After hours Assistance | For Clarence team to attend to you after hours. | $200 per hour per team member |
Internet and Phone Connectivity
| Installation and set up | Consultation of your connectivity requirements. Connecting your phone line(s), programming your personalised voicemail in your company name and voicemail to email, confirming your call instructions and configuring your internet specifications. | Complimentary |
| Clarence Connect |
Only available for Office memberships. |
|
| Clarence Mobility Solution | Softphone application that can be installed on your PC, Smartphones and tablets, so you can answer the phone from anywhere. (Wi-Fi or Mobile connection required) | $200 once off for setup and $25 per extension per month |
| Internet |
| $150 pm per person |
| Premium Phone Answering for Office members | Your calls will ring at reception in the first instance. They are answered in your company name, screened and handled as per your instruction by our onsite Member Services team. Calls will be announced to you before transferring so you can choose if you would like to take the call. Messages can be emailed or SMS to you.
Includes 12 complimentary calls per day, $3.50 per call after. | $180 pm |
| Phone Answering for Virtual members | Available for Virtual Receptionist, Virtual Essentials and Virtual Office memberships.
Your calls will ring at reception in the first instance. They are answered in your company name, screened and transferred to your mobile, other phone number or personalised voicemail. Voicemail messages are sent via wav file to your personal email. Includes 12 complimentary calls per day, $3.50 per call after. | Included in your membership + $90 pm for call announcement and message taking |
| Call announcement and message taking for Virtual members | Calls will be announced to you before transferring so you can choose if you would like to take the call. Messages can be emailed or SMS to you. All calls are handled as per your instruction by our onsite Member Services team. | $90 pm |
| Fax to email | Dedicated fax number to send and receive faxes electronically. | $50 per month |
| Fax (Incoming) | Emailed to you or printed and delivered to your office. | $0.50 per page |
| Fax (Outgoing) |
|
|
| Outgoing Calls | Calls made via VoIP. | Click here to view our call rates |
| 1800 or 1300 Number | We provide you with a dedicated 1800 or 1300 number. Click here to view our call rates | $150 setup + $50 pm + standard call rates |
| Bring your own number | You can bring your own number.
|
|
| Technology Upgrades and Maintenance | We invest so you have the latest infrastructure | Complimentary |
| Porting Charge | Transfer your number(s) away or into the Clarence VoIP network
|
|
| Off-site phone | Use of Polycom or Yealink phone in your home office. | $480 once off |
Your Office
| Key/Passes |
|
|
| Your Office Furniture | Award winning ergonomic chairs, desks & pedestals. The number of complimentary furniture pieces are stated on your Licence Agreement. | Complimentary |
| Stand-up desks | Electric standing desk | $100 pm per desk |
| Additional Furniture | Chairs, desks, pedestals, small round tables, bookcases, shelves and whiteboards. | $50 pm per piece or purchase at cost + 20% |
| Lighting and Electricity | Standard lighting and fixtures. | Complimentary |
| Cleaning |
| Complimentary $8 per 6 minutes (PA rate) |
| Rubbish and Furniture Disposal | Speak with Member Services to arrange a quote for disposal of large items. | $500 per item or quote cost + 20% |
| Make Good Fee | Only applicable to Office members. Fee upon termination to cover painting of the office walls, wear and tear, professional carpet cleaning and contribution to the ongoing maintenance of the shared spaces on the floor. | $1,500 per office or 50% of the monthly Licence Fee whichever is higher |
| Termination notice | Office members: After the initial lease term you can terminate your licence fee, Clarence connect (or 1 phone and 1 internet connection) with two months written notice. Services and Connections charges require one month’s written notice.
Virtual members: 1 months written notice is required to terminate your membership. | Complimentary |
Signage, Storage, Parking and Facilities
| Signage | Place your company name in the directory board located in the main lobby of our building.
For office members – you are welcome to place signage in your office, just not on the door or glass. | $500 once off |
| Lockable storage |
|
|
| Grace Document Storage | Off-site file storage and digitisation for those who want a tidy office and secure storage, urgent retrievals and catalogued storage | From $50 pm |
| Casual Parking |
| From $30 pm |
| Showers/Amenities | End of trip facilities available. Speak with Member Services to obtain more information. | Complimentary |
| Members Café and Kitchen | Members and their guests can help themselves to Nespresso coffee, selection of Twinings teas, filtered chilled water, fridge, microwave, kitchen utensils and crockery.
Virtual members: Hot desk/coworking rates apply if you sit in this space. | Complimentary |
| Meeting rooms | Click here for Meeting Room Guide Filtered chilled water and glasses provided complimentary in meeting rooms meeting Room packs are available for higher volume usage Cancellation fees apply,Click here to view Terms and Conditions | Complimentary |
| Day Suite | Private office for your exclusive use set up with 1 desk, 1 chair and 1 pedestal. Subject to availability. Click here for Meeting Room GuideFiltered chilled water and glasses provided complimentary in Day Suites. | From $30 per hour / $220 per day |
| Hot desks and Coworking | Includes use of the Coworking desks, Café, Kitchen and casual booths. The rates are per person including guests | $20 per hour $40 half day $60 full day |
| Catering Service | Have your allocated personal assistant serve food and beverages during your meeting. | $8 per 6 mins (PA rate) |
| Data Projector Hire | Speak with Member Services to organise. | Complimentary |
| Interstate Office Use | 5 days complimentary use of a private office per month in our interstate locations as you travel, subject to availability.
Only available for Office memberships and is per company. To book, please speak to one of the member services team | Complimentary |
CPD Access, Library and Practice Management Software
| CPD Access | Monthly professional seminars for lawyers. | $480 pa |
| CCH Pinpoint (Wolters Kulwer) | Full access to advanced research databases especially for commercial, tax and family lawyers.
NEW! Over 2,400 eBooks. | $250 pm Or $125 pm for 2 practice areas $69 pm |
| Thomson Reuters | 25% off titles. | |
| LEAP | Easy-to-use platform that integrates with your accounting software. Deal:
Discount on monthly rate including ByLawyers subscription: 1 user – 10% | |
| Actionstep | Workflow-based, fully cloud-enabled practice management software with integrations with Xero, Office 365 and many more. Any practitioner wanting a high tech solution without the lock-in contracts.
Deal: 10% off the monthly subscription for the base software. | |
| Smarter Drafter | Draft advanced legal documents in minutes, not hours or days. It’s like having a team of virtual expert lawyers to do all your drafting for you.
Deal: 50% off the subscription costs. | |
| SBA | Trust and financial accounting from a group of chartered accountants with extensive experience in small to mid-size law firms. They can also offer trust account bookkeeping.
Deal: Free financial assessment and quote |
Marketing and Design Services
| Website Development | Clarence will design, build and deploy your responsive website. We use Australian-based hosting sites and can deliver simple 1-page websites to complex eCommerce websites. Contact one of the Clarence team to book a consultation. | Starting from $3000 |
| Website Hosting | Hosted in Australia and includes virus protection and SSL certificate | $250 annually |
| SEO optimisation | Comprehensive audit and improvements implemented by Clarence team to improve quality and quantity of website traffic to a website. Please note Google AdWords is available for an additional cost. | Quote provided after consultation |
| Google AdWords management | Clarence will deliver advanced Adwords to ensure you are seen on page 1 of Google searches. | Depends entirely on your budget + 20% |
| Social Media advertising | Clarence will research, set up, and place ads. | $18 per 6 mins (IT rate) |
| Artwork for Social Media | Customized artwork for Facebook and social media. | $18 per 6 mins (IT rate) |
| Logo Design | Includes consultation, providing 3 options, and refining your chosen option. | $699 |
| Business Card Design | Includes consultation, providing 2 options, and refining your chosen option. | $350 |
| Business Card Printing | 450gsm, Matt Celloglaze, double-sided, 90x50mm size (standard size) | $150 for 250 cards $225 for 500 cards |
| Email Signature | Includes consultation, providing 2 options, and refining your chosen option. | $150 |
| Letterhead Design | Includes consultation, providing 2 options, and refining your chosen option. | $250 |
| Brochure Design | Includes consultation, providing 2 options, and refining your chosen option. | $250 |
| Corporate photography and headshots | Provide a high-quality, professional headshot that accurately reflects your personal brand and industry. | Quote provided after consultation. |
| Clarence imagery | Like our Clarence imagery? Some images are available to use. | $100 per image $150 for 2 images $200 for 3 images |
| Strategy consultation | 90 min profile building and social media strategy session with Beyond Billables. | $400 |
IT Support
| IT Support |
|
|
| Office Setup / Relocation | We can take away the burden and do all the hard work for you during your office move. We know where to connect that cable. | $400 |
| Public IP | Unmanaged public IP address if you prefer to manage your own networks, and want responsibility for your own IP addressing, security and routing. | $250 setup + $50 for reverse DNS setup + $50 per month |
| Private Virtual Local Area Network (VLAN) | Your own private virtual network (Cable) isolating you and your business from others around you. | $300 setup + $75 per month |
| Private Wireless Network (WLAN / Wi-Fi) | Your own private virtual SSID (Wi-Fi) network isolating you and your business from others around you. | $300 setup + $75 per month |
| Combined Solution VLAN and Wi-Fi | A combination of Cable and Wi-Fi networks isolating you and your business from others around you. | $500 setup + $100 per month |
| Secure access via virtual private network (VPN) | Virtual private network (VPN) provides you online privacy and anonymity by creating a private network from a public internet connection to your Clarence office. | $250 set up + $50.00 pm per user |
| Service/Hub/Switch Storage | Comms room storage inc power | $200 per rack space per month * discounts available on larger quantities |
| Security Software | Always-on Protection for your Laptops, Desktops, and Servers. ESET Protection, Small Business Edition. | $10 per licence / per month $100 per licence / per year |
| Online Backups | Online data and computer backup solution | $150 set up + $2 per GB |
| Hardware/Software Purchase | Save your valuable time & have our team purchase hardware/software for you | Purchase at cost + 20% |
- No retrospective price adjustment
- Minimum 3 months with 1-month notice to terminate
- Not to be used for combined rooms and boardrooms
- Price quoted exclude GST
- Prices and conditions are subject to change without notice
A space for your practice
Our workspaces provide a range of space solutions and memberships to assist your practice, with comprehensive business management services such as personalised phone answering and mail handling, and support from our expert, in-house IT, administration, and paralegal teams.
Serviced
Offices
Private office options to accommodate 1-30 people. Our workspaces have been carefully curated, selected for their iconic address to enhance the legal stature of our members.
Available in multiple configurations, create your own, special, and unique environment, with the option to grow your office with your business, when you need it.
Meeting
Rooms
Our meeting facilities are acoustically treated and equipped with state-of-the-art connectivity, including plug-and-play technology, supported by our dedicated onsite IT technicians and member services team.
Book online with spaces suitable for small meetings to product launches and large-scale events.
Coworking
Spaces
Coworking at Clarence is a step above traditional coworking spaces with access to our premium collaborative environments or focused privacy for whatever your day requires.
Pay for a single day’s access or join as a member for unlimited use of our workspaces. Flexible. Simple.
Virtual
Offices
Access Clarence’s exceptional services and locations on a month-to-month basis with a virtual membership tailored for your practice’s needs.
Month-to-month. No lock-in contracts. No set-up fees. Access to Clarence’s community and legal partner network. Access to Clarence’s in-house IT technicians, paralegal and member services.
First month free with code: ONEMONTHFREE