ua.moc.puorgopc@seiriuqne

1300 310 500
Send us a message to book a no obligation tour of our spaces

Privacy Policy

Clarence Professional Offices

Last updated: 1 June 2026

Our commitment to privacy

Clarence Professional Offices Pty Ltd (ABN: 95 083 343 506) and its subsidiaries and affiliates in Australia (together, “Clarence”, “we” or “us”) are committed to managing personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable privacy laws.

This Privacy Policy sets out how we collect, hold, use and disclose your personal information. In this policy, “you” means any individual about whom we collect personal information.

We do not sell or trade your personal information, and we do not disclose it to third parties for their own direct marketing without your consent.

About Clarence

Clarence operates serviced offices, coworking spaces, virtual office services and meeting and mediation facilities in Sydney, Melbourne and Brisbane. Please contact us for a full list of the companies that comprise Clarence and that are subject to this policy.

What personal information we collect

The personal information we collect varies depending on how you deal with us. The main categories are set out below.

Clients and prospective clients When you enquire about our services or become a client, we make a record that includes your personal information. This typically includes:

  • your name, email, postal address and other contact details;

  • information about your employer or the organisation you represent;

  • your professional details; and

  • any other personal information you provide to us, or authorise us to collect, as part of your dealings with Clarence.


Where you take up a virtual office or registered office service, we may also collect information needed to verify your identity and to meet our obligations under anti-money laundering and counter-terrorism financing laws.

To verify your identity, we may disclose information such as your name, date of birth and address to a credit reporting body or other identity verification service to check whether it matches information they hold, and they may give us an assessment of that match.

Alternative means of verifying your identity are available on request. If we cannot verify your identity this way, we will let you know and give you the opportunity to contact the relevant body.

Information we collect for the purposes of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) may be used and disclosed as that Act requires or permits, including disclosure to AUSTRAC and other regulators. We are required to retain certain records collected for these purposes for at least seven years, even where our relationship with you has ended.

Prospective employees and applicants When recruiting, we collect information such as your name, contact details, qualifications and work history. We generally collect this directly from you but may also collect it from third parties you would expect, such as recruitment agencies or referees you have nominated. Before offering you a position, we may collect additional details such as your tax file number and superannuation information, and information needed to conduct background checks, if relevant to the role.

Other individuals We may collect personal information about individuals who are not clients, including members of the public who attend our events, individual service providers and contractors, and others who deal with us on a commercial basis. The information we collect depends on the capacity in which you deal with us. If you attend an event we manage, we may take images or audio-visual recordings that identify you.

Visitors to our premises We operate CCTV and security cameras at our premises for the safety and security of members, visitors and staff and to protect property. Footage may identify you and is collected and held in accordance with this policy.

Using our premises and services When you use our workspaces and member services, we collect information generated through that use. This may include access card and entry records, guest wifi registration details, meeting room and facility bookings and information you provide through our member portal and member systems. If you call our reception or member services teams, we may make a record of the call.

Callers and correspondents of our clients Where we provide virtual office, registered office, telephone answering or mail handling services to a client, we may collect personal information about individuals who call, write to or send mail to that client, such as your name, contact details and the content of messages you leave. We collect and handle this information on behalf of the relevant client and disclose it to them so they can respond to you.

Sensitive information In limited circumstances we may collect sensitive information. For example, if you are injured at one of our premises or events, we may collect health information in an emergency or otherwise with your consent. We collect sensitive information only where it is reasonably necessary for our functions and, where required, with your consent.

You can decline to give us personal information we request, but this may mean we cannot provide some or all of the services you have asked for.

How and why we collect and use personal information

We collect personal information that is reasonably necessary to run our business, to assess and manage client needs, and to provide and administer our services. The purposes for which we collect and use personal information include:

  • responding to enquiries, requests for information and complaints;

  • providing, administering and billing for our services, including entering into and managing agreements;

  • planning, managing and promoting our facilities, services and events;

  • researching, developing and improving our facilities and services;

  • keeping you informed about our activities, facilities and services; and

  • recruitment, including for volunteers, internships and work experience.


We generally collect personal information directly from you, by phone, by email, through our website, in person, or via social media. We may also collect it from other sources, such as our related companies and third-party suppliers and contractors who help us run our business.

Our website, cookies and online tracking

You can visit our website without identifying yourself. If you provide your contact details, for example in an enquiry form, we will handle that information in accordance with this policy.

Our website uses cookies. A cookie is a small file stored by your browser that helps the site work and remember your settings. We collect information such as your device and browser type, IP address, and the pages you view on our site and on third-party sites. You can use your browser settings to control how cookies are handled, but some parts of our site may not work properly if you disable them.

We may use third-party analytics and advertising services (for example, Google Analytics and Google Ads) that set cookies and collect usage information to help us understand how our site is used and to measure our marketing. Our website may also contain links to third-party sites. We are not responsible for the content or privacy practices of those sites.

Dealing with us anonymously

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry. In most cases it is not practicable for us to deal with you anonymously on an ongoing basis, and if we cannot collect your personal information you may be unable to use our services or attend our events.

How we hold and protect personal information

We store personal information in secure electronic systems and, where relevant, in paper files. We use trusted third-party storage and IT providers, some of which may be located overseas (see Overseas disclosure below). Paper records may be converted to electronic form, with the originals securely archived or destroyed.

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include physical security at our premises, access controls such as user identifiers and passwords, firewalls and other network security measures, and encryption of personal information transmitted through our website. We take steps to destroy or de-identify personal information when we no longer need it and are no longer required by law to retain it.

Data breaches

If we experience a data breach that is likely to result in serious harm to any individual whose personal information is involved, we will respond in accordance with the Notifiable Data Breaches scheme under the Privacy Act. This includes taking steps to contain and assess the breach and, where required, notifying affected individuals and the Office of the Australian Information Commissioner.

Direct marketing

We may use or disclose your personal information to tell you about our services, promotions, events and other opportunities that may interest you. You can opt out of direct marketing at any time by using the contact details at the end of this policy or the unsubscribe function in our messages. If you opt out, we may still contact you about our ongoing relationship with you.

How we use and disclose personal information

For clients The purposes for which we use and disclose your information depend on the services we provide. For example, where you engage us to deliver a service, we may disclose information about you to service providers where this is relevant to that service.

For event customers and participants If you take part in an event, we may disclose your information to our clients and venues where this is reasonably necessary for the event. We may use images or recordings that identify you for promotional purposes where you would reasonably expect this.

Contractors and other service providers We may disclose personal information to third parties we engage to help deliver our services, including providers of data processing and analysis, customer surveys, IT services and support, website maintenance, printing, archiving, mail-outs and market research.

Administration and management We also use and disclose personal information for administrative and operational purposes, including:

  • billing, payments and debt recovery;

  • planning, managing and evaluating our services and quality improvement;

  • statistical analysis and reporting;

  • training staff and contractors;

  • managing legal liabilities and claims, including liaising with insurers and legal advisers;

  • obtaining advice from professional advisers; and

  • responding to subpoenas and other legal obligations.


We may also use and disclose your personal information for other purposes explained to you at the time of collection, or as otherwise set out in this policy or permitted by law.

Where we provide services on credit terms, we may collect credit-related information about you or your organisation, including from credit reporting bodies, and may disclose information to debt collection agencies where accounts remain unpaid. We handle credit-related information in accordance with Part IIIA of the Privacy Act and the Privacy (Credit Reporting) Code.

Automated decision-making

We do not use computer programs to make, or to substantially assist in making, decisions that could reasonably be expected to significantly affect your rights or interests. If this changes, we will update this policy.

Overseas disclosure

Some of our service providers, including IT and data storage providers, are located or store data overseas. The countries in which these recipients are likely to be located include:

  • Singapore; and

  • United States of America.


Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles, unless an exception under the APPs applies or you have consented to the disclosure.

Accessing and correcting your information

You can ask to access the personal information we hold about you by contacting our Privacy Officer using the details below. Before releasing any information, we will require reasonable proof of your identity to make sure we are not disclosing your information to someone else. We will not charge you for making a request, but we may charge for the reasonable cost of compiling the information.

We take reasonable steps to keep your information accurate, complete and up to date. If you are a member, you can update many of your details directly through your member account. Please also let us know if your details change or if you think information we hold is wrong. If you believe information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, you can ask us to correct it, and we will take reasonable steps to do so. We may decline a request to access or correct information in the limited circumstances allowed under the APPs, and if we do, we will give you our reasons.

Complaints

If you have a question or concern about how we handle your personal information, please contact our Privacy Officer using the details below. We will first consider whether there are simple steps to resolve the matter and will generally respond within seven days.

If your complaint needs more detailed investigation, we will acknowledge it within seven days and aim to complete our investigation promptly. In most cases we will respond within 30 days of receiving the complaint; if the matter is complex and will take longer, we will let you know.

If you are not satisfied with our response, or you consider we may have breached the Australian Privacy Principles or the Privacy Act, you can complain to the Office of the Australian Information Commissioner on 1300 363 992 or at www.oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, and the date at the top shows when it was last updated.

How to contact us

If you have any questions about this policy, please contact our Privacy Officer:

Privacy Officer
Clarence
Level 11, 65 York Street
Sydney NSW 2000
ua.moc.puorgopc@ycavirp

Mediation packages

SizeSuite forHalf DayFull Day
2-3 Rooms
– 1 boardroom
– 2 separation rooms		2-3 Party Mediations$660$1,320
4 Rooms
– 1 boardroom
– 3 separation rooms		4 Party Mediation$815$1,600
6 Rooms
– 1 boardroom
– 5 separation rooms		5-6 Party Mediation$1,100$2,195
6+ Room Upon requestUpon request

Additional Spaces

Clarence is capable of hosting anywhere between 1 to 60 people, with spaces tailored to your needs.

SizeHourly RateHalf-day rateFull-day rate
4 pax$40$140$280
6 – 8 pax$55$190$1,600
10 – 12 pax$80$280$560
40 pax$130$455$910
Café$400$400$400

Competition Terms and Conditions

  1. The Promoter is Clarence Professional Group (Melbourne) Pty Ltd, L11, 456 Lonsdale Street, Melbourne VIC 3000 ABN 81 624 440 400 (the Promoter).
  2. Entry into the competition constitutes acceptance of these terms and conditions.
  3. Entry is open to all VIC, NSW and QLD residents of 18 years of age or older except any employees of the Promoter and their immediate families, orany existing office and virtual members (or their related entities) of the Promoter.
  4. The competition closes at 11:59PM on the 1st March 2024. The winner will be announced on the 8th March 2024.
  5. To enter the competition, participants need to submit their entry at clarenceprofessionalgroup.com.au/comp via the website form, or other accepted methods of entry provided by Clarence. One entry is allowed per entrant. Verified business email address required. Complete details are required (first and last name, phone number, work email, city, company name).
  6. Competition entries will be evaluated during the 2nd and 8th of March at Clarence Professional Offices at Level 33, 385 Bourke Street, Melbourne.
  7. The winner will be notified by email and phone call by a representative of the Promoter. The competition winner will also be announced on Clarence Professional Offices’ social media channels. By entering this competition, the winner provides their consent to being announced on Clarence Professional Offices’ social media channels.
  8. Winner selection criteria is determined via random draw. All decisions are final.
  9. Prize details: the prize is a 6-month license fee agreement for a 2-person serviced office space one of the following Clarence Professional Office spaces -Level 33, 385 Bourke St, Melbourne, Level 11, 65 York St, Sydney or 95 North Quay, Brisbane. The value of the prize is $9,500 (incl. GST) (the Prize). A security deposit is applicable to redemption of the prize, refundable at the end of the license agreement, pending standard terms and conditions of Clarence Office License Agreements. The security deposit is calculated at 2 months of the list price for the serviced office offered as the competition prize. Location of prize is subject to change at any time in the Promoter’s sole discretion.
  10. Standard Clarence Office License Agreement terms and conditions apply.
  11. The prize is non-transferrable, it cannot be exchanged or redeemed for cash and can be cancelled any time by the Promoter.
  12. If the prize winner requires a larger serviced office space, the prize value can be credited towards an agreement for a larger space for an equal or longer lease period. Larger spaces are subject to availability and are at the sole discretion of the Promoter.
  13. Use of the prize is solely for the winner of the promotion.
  14. The Promoter assumes no responsibility for late, lost or misdirected emails or phone calls. If the Promoter is unable to contact the competition winner after 1 week (for any reason), the prize will be withdrawn and transferred to the next successful recipient.
  15. If for any reason this competition is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration security, fairness, integrity or proper conduct of this competition, the Promoter reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the competition.
  16. The Promoter reserves the right to alter or amend these terms and conditions at any time throughout the promotion, or limit entry, without notice.
  17. The Promoter will not be responsible or liable if for any reason (beyond their reasonable control) any element of the Prize is not able to be provided.
  18. In all matters, all decisions of the Promoter, will be final and cannot be contested. No correspondence or discussions will be entertained.
  19. The Promoter reserves the right to disqualify any individual who the Promoter believes has breached any of these terms and conditions, or engaged in any unlawful or other improper misconduct. The Promoter reserves it rights to recover damages or other compensation from any such offender.
  20. All contestants release from the Promoter against all liability, cost, loss or expense arising out of acceptance of any prize(s) or participation in this competition including (but not limited to) loss of income, personal injury, accident or death and damage to property and whether direct or consequential, foreseeable, due to any negligent act or omission or otherwise.
  21. By entering into this competition, you agree to share your personal information with the Promoter, subject to the Promoter’s Privacy Policy, for use in marketing and sales activities by the Promoter.
  22. To the extent permitted by law, the Promoter is not responsible or liable for:
    (a) inaccurate or incorrect transcription of entry information;
    (b) non-receipt of entries for any reason;
    (c) problems or technical failures of any kind;
    (d) unavailability or inaccessibility of any service or website;
    (e) unauthorised human intervention in any part of the competition;
    (f) electronic or human error; or
    (g) any damage or loss (direct or indirect) suffered by reason of any act or omission of the Promoter, its employees or contractors in relation to entry into this competition or supply of a prize.