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Privacy Policy

Clarence Professional Offices Pty Ltd commitment to privacy

Clarence Professional Offices Pty Ltd and its subsidiaries and affiliates in Australia (collectively referred to as Clarence) are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws.

This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.

In this Privacy Policy, “we” and “us” refers to Clarence and “you” refers to any individual about whom we collect personal information.

About Clarence

Please contact us for a full list of the companies which comprise Clarence and which are subject to this Privacy Policy.

What information does Clarence collect about you?

When you enquire about our services or when you become a client of Clarence, a record is made which includes your personal information.

The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:

  • your name, e-mail, postal address and other contact details;
  • information about your employer or an organisation who you represent
  • your professional details; and
  • any additional personal information you provide to us, or authorise us to collect, as part of your interaction with Clarence.

We collect personal information when recruiting personnel, such as your name, contact details, qualifications and work history. Generally, we will collect this information directly from you.

We may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine your suitability for certain positions (for example, positions which involve working with children).

Clarence may collect personal information about other individuals who are not clients of Clarence. This includes customers and members of the public who participate in events we are involved with, individual service providers and contractors to Clarence, and other individuals who interact with Clarence on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with Clarence.

If you are participating in an event we are managing or delivering, we may take images or audio-visual recordings which identify you.

In limited circumstances, Clarence may collect information which is considered sensitive information. For example, if you are injured at an event promoted or delivered by Clarence we may collect health information about you in an emergency or otherwise with your consent.

We may collect personal information about children (for example, when children participate in events we are involved with). Where children do not have sufficient maturity and understanding to make decisions about their personal information, we will require their parents or guardians to make decisions on their behalf.

You can always decline to give Clarence any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested. If you have any concerns about personal information we have requested, please let us know.

The way in which we handle the personal information of visitors to our websites is discussed below.

Clarence collects personal information reasonably necessary to carry out our business, to assess and manage our clients’ needs, and provide services. We may also collect information to fulfil administrative functions associated with these services, for example billing, entering into contracts with you or third parties and managing client relationships.

 

The purposes for which Clarence usually collects and uses personal information depends on the nature of your interaction with us, but may include:

  • responding to requests for information and other general inquiries;
  • managing, planning, advertising and administering programs, events, competitions and performances;
  • researching, developing and expanding our facilities and services;
  • informing you of our activities, events, facilities and services;
  • recruitment processes (including for volunteers, internships and work experience); and
  • responding to enquiries and complaints

Clarence generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, for example:

  • eg our affiliated and related companies; and
  • third party suppliers and contractors who assist us to operate our business.

Clarence also collects and uses personal information for market research purposes and to innovate our delivery of products and services.

You may visit our websites without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to Clarence will be managed in accordance with this Privacy Policy.

Clarence’s websites use cookies. A “cookie” is a small file stored on your computer’s browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites. You are not identifiable from such information.

You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.

Clarence’s websites may contain links to third-party websites. Clarence is not responsible for the content or privacy practices of websites that are linked to our website.

Clarence will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicable for Clarence to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services or participate in our events, programs or activities we manage or deliver.

Clarence stores information in paper-based files or other electronic record keeping methods in secure databases (including trusted third party storage providers based in Australia and overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.

Clarence maintains physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.

Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet.

We take steps to destroy or de-identify information that we no longer require.

Clarence may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below.

If you opt-out of receiving marketing material from us, Clarence may still contact you in relation to its ongoing relationship with you.

For clients

The purposes for which we may use and disclose your personal information will depend on the services we are providing you. For example, if you have engaged us to deliver a service, we may disclose information about you to service providers where this is relevant to our services.

For customers and participants

If you are a customer or participant in an event, we may disclose your personal information to our clients and venues where this is reasonably necessary for, and relevant to, the delivery of the event. We may use images or audio-visual recordings which identify you for promotional purposes where you would reasonably expect this to occur.

Disclosure to contractors and other service providers

Clarence may disclose information to third parties we engage in order to provide our services, including contractors and service providers used for data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance/development, printing, archiving, mail-outs, and market research.

Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.

Use and disclosure for administration and management

Clarence will also use and disclose personal information for a range of administrative, management and operational purposes. This includes, but is not limited to:

– administering billing and payments and debt recovery;
– planning, managing, monitoring and evaluating our services;
– quality improvement activities;
– statistical analysis and reporting;
– training staff, contractors and other workers;
– risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives);
– responding to enquiries and complaints regarding our services;
– obtaining advice from consultants and other professional advisers; and
– responding to subpoenas and other legal orders and obligations.

Other uses and disclosures

We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.

Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.

You are entitled to access your personal information held by Clarence on request. To request access to your personal information please contact our privacy officer using the contact details set out below.

You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.

However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.

We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.

You may contact Clarence at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.

You may make a complaint about privacy to the privacy officer at the contact details set out below.

The privacy officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.

If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.

In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.

If you are not satisfied with our response to your complaint, or you consider that Clarence may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.

Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.

Clarence welcomes your comments regarding this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us by any following means during business hours.

Phone: 1300310500
E-mail: ua.moc.puorgopc@ycavirp

Mail:
Clarence
Attn: Privacy Policy
Level 11, 65 York St
Sydney, NSW 2000
Australia

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  • Clarence Professional Group
  • All Rights Reserved

Mediation packages

SizeSuite forHalf DayFull Day
2-3 Rooms
– 1 boardroom
– 2 separation rooms		2-3 Party Mediations$660$1,320
4 Rooms
– 1 boardroom
– 3 separation rooms		4 Party Mediation$815$1,600
6 Rooms
– 1 boardroom
– 5 separation rooms		5-6 Party Mediation$1,100$2,195
6+ Room Upon requestUpon request

Additional Spaces

Clarence is capable of hosting anywhere between 1 to 60 people, with spaces tailored to your needs.

SizeHourly RateHalf-day rateFull-day rate
4 pax$40$140$280
6 – 8 pax$55$190$1,600
10 – 12 pax$80$280$560
40 pax$130$455$910
Café$400$400$400

Competition Terms and Conditions

  1. The Promoter is Clarence Professional Group (Melbourne) Pty Ltd, L11, 456 Lonsdale Street, Melbourne VIC 3000 ABN 81 624 440 400 (the Promoter).
  2. Entry into the competition constitutes acceptance of these terms and conditions.
  3. Entry is open to all VIC, NSW and QLD residents of 18 years of age or older except any employees of the Promoter and their immediate families, orany existing office and virtual members (or their related entities) of the Promoter.
  4. The competition closes at 11:59PM on the 1st March 2024. The winner will be announced on the 8th March 2024.
  5. To enter the competition, participants need to submit their entry at clarenceprofessionalgroup.com.au/comp via the website form, or other accepted methods of entry provided by Clarence. One entry is allowed per entrant. Verified business email address required. Complete details are required (first and last name, phone number, work email, city, company name).
  6. Competition entries will be evaluated during the 2nd and 8th of March at Clarence Professional Offices at Level 33, 385 Bourke Street, Melbourne.
  7. The winner will be notified by email and phone call by a representative of the Promoter. The competition winner will also be announced on Clarence Professional Offices’ social media channels. By entering this competition, the winner provides their consent to being announced on Clarence Professional Offices’ social media channels.
  8. Winner selection criteria is determined via random draw. All decisions are final.
  9. Prize details: the prize is a 6-month license fee agreement for a 2-person serviced office space one of the following Clarence Professional Office spaces -Level 33, 385 Bourke St, Melbourne, Level 11, 65 York St, Sydney or 95 North Quay, Brisbane. The value of the prize is $9,500 (incl. GST) (the Prize). A security deposit is applicable to redemption of the prize, refundable at the end of the license agreement, pending standard terms and conditions of Clarence Office License Agreements. The security deposit is calculated at 2 months of the list price for the serviced office offered as the competition prize. Location of prize is subject to change at any time in the Promoter’s sole discretion.
  10. Standard Clarence Office License Agreement terms and conditions apply.
  11. The prize is non-transferrable, it cannot be exchanged or redeemed for cash and can be cancelled any time by the Promoter.
  12. If the prize winner requires a larger serviced office space, the prize value can be credited towards an agreement for a larger space for an equal or longer lease period. Larger spaces are subject to availability and are at the sole discretion of the Promoter.
  13. Use of the prize is solely for the winner of the promotion.
  14. The Promoter assumes no responsibility for late, lost or misdirected emails or phone calls. If the Promoter is unable to contact the competition winner after 1 week (for any reason), the prize will be withdrawn and transferred to the next successful recipient.
  15. If for any reason this competition is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration security, fairness, integrity or proper conduct of this competition, the Promoter reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the competition.
  16. The Promoter reserves the right to alter or amend these terms and conditions at any time throughout the promotion, or limit entry, without notice.
  17. The Promoter will not be responsible or liable if for any reason (beyond their reasonable control) any element of the Prize is not able to be provided.
  18. In all matters, all decisions of the Promoter, will be final and cannot be contested. No correspondence or discussions will be entertained.
  19. The Promoter reserves the right to disqualify any individual who the Promoter believes has breached any of these terms and conditions, or engaged in any unlawful or other improper misconduct. The Promoter reserves it rights to recover damages or other compensation from any such offender.
  20. All contestants release from the Promoter against all liability, cost, loss or expense arising out of acceptance of any prize(s) or participation in this competition including (but not limited to) loss of income, personal injury, accident or death and damage to property and whether direct or consequential, foreseeable, due to any negligent act or omission or otherwise.
  21. By entering into this competition, you agree to share your personal information with the Promoter, subject to the Promoter’s Privacy Policy, for use in marketing and sales activities by the Promoter.
  22. To the extent permitted by law, the Promoter is not responsible or liable for:
    (a) inaccurate or incorrect transcription of entry information;
    (b) non-receipt of entries for any reason;
    (c) problems or technical failures of any kind;
    (d) unavailability or inaccessibility of any service or website;
    (e) unauthorised human intervention in any part of the competition;
    (f) electronic or human error; or
    (g) any damage or loss (direct or indirect) suffered by reason of any act or omission of the Promoter, its employees or contractors in relation to entry into this competition or supply of a prize.