Terms: ‘Subscriber’ refers to the user of the service. ‘Clarence’ refers to the Provider of the service.

Periodic Payment Periods

The Subscriber agrees to pay the Virtual Membership fee for the period indicated in the sign up form. The fee is payable either monthly or yearly. The fee is charged at the beginning of the term. Termination within the term will not result in a refund of funds for the unused time.


The fixed fee unless stated would exclude GST and the Subscriber would be required to pay any applicable business or government taxes, including GST.

Payment Terms

Payment terms are strictly 7 days after invoice dispatch. The subscriber acknowledges that overdue payments may, at the Licensor’s discretion, attract an interest charge of 5% of the value of the overdue payment until repayment date and compounding monthly plus and administration fee of $25.

Services will be suspended if arrears reach 30 days. Reinstatement will occur after full payment has been provided and at the discretion of Clarence.

The subscriber agrees to pay all monies, costs, charges, and expenses, including legal costs and expenses, which Clarence may pay, incur or expend in consequence of any default by the Licensee of its obligations under any provision of these terms and conditions, including costs associated with the registration of default notices and debt recovery action via CreditorWatch.

Service Charges

The Subscriber acknowledges that in addition to a membership subscription charge there may be service fees payable if the Subscriber uses any service provided by Clarence. Clarence provides professional services and will charge for these services as per the ‘Service Guide’, a copy of which is provided upon sign up, via this link or may be requested anytime from Clarence reception.

Service charges may include but are not limited to call usage, postage, personal assistant time charge, meeting room or hot desk usage.

Rate Change

The Subscriber understands and agrees that Clarence reserves the right to change any or all rates from time to time without prior notice.


The Subscriber must not use the services or premises for an illegal purpose, or cause a nuisance through the Subscriber’s use of the premises or interfere with the reasonable peace, comfort or privacy of any other Subscriber, occupant or staff member of Clarence. Breach of this provision will result in immediate termination of service by Clarence. No refund will be provided.

Clarence is committed to providing a positive workplace where everyone is treated with respect. Any subscriber who behaves inappropriately towards our staff or causes a staff member to feel uncomfortable or unsafe will have services immediately suspended by Clarence. Unless the matter is subsequently resolved to the satisfaction of the impacted staff member, the subscriber will be have their services terminated by Clarence. No refund will be provided.


The Subscriber and Clarence agree that the information provided with the exception of the public contact details such as fax number, telephone number and address, remains private and confidential.


After any initial trial periods, this agreement is either:

  • a month to month Agreement which may be terminated by the Subscriber or Clarence by giving one month’s written notice to terminate the agreement;
  • an annual agreement which after the initial term of one year may be terminated by the Subscriber or Clarence with one month’s written notice but no refunds or credits will be provided for unused time.


Some services may be offered with an initial free trial period or a $1 trial period. Unless the Subscriber provides written notice to terminate within this trial period the Subscriber agrees to pay membership in full at the end of the trial period.

Free trials are not applicable to recurring clients.


If the Subscriber is in breach of this agreement, Clarence may serve written notice on the Subscriber to remedy the breach. If the Subscriber does not remedy the breach within three (3) business days of being sent to the Subscriber the notice, Clarence may terminate this agreement.


The Subscriber agrees to indemnify Clarence against all losses, damages and expenses which it may sustain by reason of any neglect, misconduct, or non-performance by Clarence or any of its employees, subcontractors or clients. Clarence will not in any circumstances have any liability for loss of the Subscribers business, loss of profits, loss of anticipated savings, loss or damage to data, third party claims or any consequential loss. The Subscriber should consider whether to insure against all such potential loss, damage, expense or liability.

Content Disclaimer

Clarence does not monitor or take responsibility whatsoever for quality, accuracy and the content of the information or messages that are received on behalf of the Subscriber.


Should any dispute arise as to the meaning or application of any condition of this agreement Clarence’s decision shall be final and binding upon all parties.

Discarded Property

If the Subscriber leaves any property in Clarence’s premises, Clarence may dispose of that property at the Subscriber’s cost in any way Clarence chooses. Proceeds of any sale will not be credited to the Subscriber but any costs incurred by Clarence may be recovered from the Subscriber. Alternatively, permanent lockers for private, secure storage can be provided for a small nominal fee.

Clarence Employee’s

If a Subscriber employs a Clarence employee or ex-employee within 6 months of their termination or departure from Clarence, to their own staff or with any subsidiary, affiliated or related entity during tenancy, a non-negotiable charge of 25% of that employee or former employee’s total yearly salary with his/her new employer (including superannuation and the financial value of any benefits provided to that individual) will apply. The Subscriber agrees to pay this fee to Clarence.

To ensure that its guests and workers (including but not limited to employees, contractors, interns, volunteers, and clients) will treat all people on the Premises with respect at all times and not make unreasonable demands on the services and staff of Clarence. Any subscriber, employee or guest of a Licensee who behaves inappropriately towards Clarence staff or causes a Clarence staff member to feel uncomfortable or unsafe will be asked to leave the premises with immediate effect. Unless the matter is subsequently resolved to the satisfaction of the impacted staff member, the person who behaved inappropriately will not be permitted to return to Clarence.


If the Subscriber is a company, the director or person who executes the “sign up” form on behalf of the Subscriber jointly and severally and for valuable consideration given by the Subscriber guarantees to Clarence:

  • payment of each and all sums of money, interest and damages (whether present, future, contingent, liquidated or unliquidated) for which the Subscriber may now or later be liable to Clarence pursuant to this Agreement; and
  • due, prompt observance and performance of all the Subscriber’s obligations under or in relation to the Agreement or arising from or connected with the Agreement, its subject matter or any relationship referable to either of them or both alone or jointly with any person, firm or corporation (collectively the Guaranteed Obligations).

This guarantee will be a continuing guarantee for the purpose of securing the whole of the Guaranteed Obligations notwithstanding any partial payment or performance.

Meeting Rooms

Access to meeting rooms is for Clarence members only. Members are required to ensure bookings include adequate time to set up and pack up, as the meeting rooms will need to be vacated at the end of their booking. Access to meeting rooms before booked times and extensions to bookings are subject to availability.


Meeting room bookings may be cancelled in full, with no charge, if the cancellation is in writing with 5 hours’ notice. Cancellations made inside of 5 hours are 100% non-refundable. This excludes full day bookings or multiple room bookings which require at least 24 hours’ notice in writing.In cases of no-show, if a client does not turn up for a booked meeting, 100% of the booking will be charged in full.

Mediation packages

SizeSuite forHalf DayFull Day
2-3 Rooms
– 1 boardroom
– 2 separation rooms
2-3 Party Mediations$660$1,320
4 Rooms
– 1 boardroom
– 3 separation rooms
4 Party Mediation$815$1,600
6 Rooms
– 1 boardroom
– 5 separation rooms
5-6 Party Mediation$1,100$2,195
6+ Room Upon requestUpon request

Additional Spaces

Clarence is capable of hosting anywhere between 1 to 60 people, with spaces tailored to your needs.

SizeHourly RateHalf-day rateFull-day rate
4 pax$40$140$280
6 – 8 pax$55$190$1,600
10 – 12 pax$80$280$560
40 pax$130$455$910

Competition Terms and Conditions

  1. The Promoter is Clarence Professional Group (Melbourne) Pty Ltd, L11, 456 Lonsdale Street, Melbourne VIC 3000 ABN 81 624 440 400 (the Promoter).
  2. Entry into the competition constitutes acceptance of these terms and conditions.
  3. Entry is open to all VIC, NSW and QLD residents of 18 years of age or older except any employees of the Promoter and their immediate families, orany existing office and virtual members (or their related entities) of the Promoter.
  4. The competition closes at 11:59PM on the 1st March 2024. The winner will be announced on the 8th March 2024.
  5. To enter the competition, participants need to submit their entry at clarenceprofessionalgroup.com.au/comp via the website form, or other accepted methods of entry provided by Clarence. One entry is allowed per entrant. Verified business email address required. Complete details are required (first and last name, phone number, work email, city, company name).
  6. Competition entries will be evaluated during the 2nd and 8th of March at Clarence Professional Offices at Level 33, 385 Bourke Street, Melbourne.
  7. The winner will be notified by email and phone call by a representative of the Promoter. The competition winner will also be announced on Clarence Professional Offices’ social media channels. By entering this competition, the winner provides their consent to being announced on Clarence Professional Offices’ social media channels.
  8. Winner selection criteria is determined via random draw. All decisions are final.
  9. Prize details: the prize is a 6-month license fee agreement for a 2-person serviced office space one of the following Clarence Professional Office spaces -Level 33, 385 Bourke St, Melbourne, Level 11, 65 York St, Sydney or 95 North Quay, Brisbane. The value of the prize is $9,500 (incl. GST) (the Prize). A security deposit is applicable to redemption of the prize, refundable at the end of the license agreement, pending standard terms and conditions of Clarence Office License Agreements. The security deposit is calculated at 2 months of the list price for the serviced office offered as the competition prize. Location of prize is subject to change at any time in the Promoter’s sole discretion.
  10. Standard Clarence Office License Agreement terms and conditions apply.
  11. The prize is non-transferrable, it cannot be exchanged or redeemed for cash and can be cancelled any time by the Promoter.
  12. If the prize winner requires a larger serviced office space, the prize value can be credited towards an agreement for a larger space for an equal or longer lease period. Larger spaces are subject to availability and are at the sole discretion of the Promoter.
  13. Use of the prize is solely for the winner of the promotion.
  14. The Promoter assumes no responsibility for late, lost or misdirected emails or phone calls. If the Promoter is unable to contact the competition winner after 1 week (for any reason), the prize will be withdrawn and transferred to the next successful recipient.
  15. If for any reason this competition is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration security, fairness, integrity or proper conduct of this competition, the Promoter reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the competition.
  16. The Promoter reserves the right to alter or amend these terms and conditions at any time throughout the promotion, or limit entry, without notice.
  17. The Promoter will not be responsible or liable if for any reason (beyond their reasonable control) any element of the Prize is not able to be provided.
  18. In all matters, all decisions of the Promoter, will be final and cannot be contested. No correspondence or discussions will be entertained.
  19. The Promoter reserves the right to disqualify any individual who the Promoter believes has breached any of these terms and conditions, or engaged in any unlawful or other improper misconduct. The Promoter reserves it rights to recover damages or other compensation from any such offender.
  20. All contestants release from the Promoter against all liability, cost, loss or expense arising out of acceptance of any prize(s) or participation in this competition including (but not limited to) loss of income, personal injury, accident or death and damage to property and whether direct or consequential, foreseeable, due to any negligent act or omission or otherwise.
  21. By entering into this competition, you agree to share your personal information with the Promoter, subject to the Promoter’s Privacy Policy, for use in marketing and sales activities by the Promoter.
  22. To the extent permitted by law, the Promoter is not responsible or liable for:
    (a) inaccurate or incorrect transcription of entry information;
    (b) non-receipt of entries for any reason;
    (c) problems or technical failures of any kind;
    (d) unavailability or inaccessibility of any service or website;
    (e) unauthorised human intervention in any part of the competition;
    (f) electronic or human error; or
    (g) any damage or loss (direct or indirect) suffered by reason of any act or omission of the Promoter, its employees or contractors in relation to entry into this competition or supply of a prize.