If you know someone who would be a good fit at Clarence, you may refer them and receive a reward if they join. These terms set out how the program operates and the conditions that apply.

Eligibility to refer

• You must be a current Clarence member both at the time you submit the referral and at the time the reward is paid.
• You may not refer yourself, your own business, or any business you own, part-own, or are employed by.
• Brokers, agents and Clarence team members are not eligible to participate in this program.

Eligible referrals

• The person you refer must be new to Clarence. Current members, former members, and parties with whom we are already in active discussions are not eligible.
• A referral is not eligible if the person has already enquired with us (via our website, email, telephone or in person) before your referral is submitted.

Submitting a referral

• Referrals must be submitted through our website at clarenceprofessionalgroup.com.au/refer. Referrals made by any other method will not be accepted.
• Before contacting the person you refer, we will check for any conflict with an existing member. We may decline a referral on that basis.
• Where two or more members refer the same person, only the first valid referral we receive will be recognised.

The reward

• You become entitled to a reward once the person you refer has signed a serviced office agreement with a term of at least 12 months and has paid their first invoice.
• The agreement must be signed within 90 days of the date your referral is submitted. We may extend this period at our discretion, confirmed in writing.
• Referrals for community memberships are not covered by this program.
• If you would prefer an alternative reward of equivalent value, please contact us. We will accommodate reasonable requests where an equivalent option is available, though the final selection of reward remains at our discretion.

Payment of rewards

• We will process your reward within 14 days of the referral satisfying the criteria set out above, and will notify you by email once it is available.
• Rewards may be collected from any Clarence location or, where the reward format permits, issued electronically.
• You are responsible for any tax payable on your reward.

Privacy

• By providing a person's details, you confirm that you have their consent to share those details with us and for us to contact them about Clarence.
• You must inform the person that you are providing their details to us.
• We handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy, available at clarenceprofessionalgroup.com.au/privacy-policy. Any person you refer may request access to, correction of, or cessation of our use of their personal information at any time.

General conditions

• We may review any referral that appears not to meet these terms and may withhold payment until that review is complete.
• If a reward is paid and we subsequently determine that the referral did not qualify (for example, the person was not new business), we may require repayment of the reward or its value.
• We may amend, suspend or terminate this program at any time. Referrals validly submitted before the date of any such change will be honoured under the terms in effect at the time of submission.

Legal

Nothing in these terms excludes, restricts or modifies any right you have under the Australian Consumer Law that cannot lawfully be excluded. Our liability under this program is limited to the provision of the reward, or an equivalent reward, to an eligible referrer.

This program is operated by Clarence Professional Group (Melbourne) Pty Ltd and is governed by the laws of Victoria, Australia. If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force and effect.

Clarence Professional Group (Melbourne) Pty Ltd – ABN 81 624 440 400