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The 2026 Client Arrives With 40 Pages of ChatGPT Notes. Now What?

June 15, 2026
Articles

Clients have moved from curious about AI to confident with it, and that changes the first meeting. Here is a summary of the observations and workflow ideas from Talya Faigenbaum, Managing Director of Nest Legal, in her session on the 2026 client.

The 2026 client landscape

  • Clients are increasingly confident using AI tools for research and to make key decisions.
  • Two problems follow. The first is an “AI slop and trust gap”: clients arrive with AI-generated research that is sometimes wrong but always confident, and the real risk is eroded trust, not just misinformation. The second is a responsiveness gap: clients expect Google speed and ChatGPT clarity, and a seven-day email turnaround loses them.
  • Clients now turn up with extensive AI-generated notes that combine multiple jurisdictions and unrelated causes of action. You cannot dismiss or eye-roll at it without instant trust loss. The challenge is to reposition as the trusted advisor rather than compete with the tool they already consulted.

The human and machine frame

  • It isn’t humans versus machines. The session’s phrase was “caring rather than comparing strengths”.
  • Machines are strong at processing vast data, pattern matching, speed and tireless efficiency. Humans are strong at emotional intelligence, judgment, nuance, strategic thinking and creativity.
  • As the session put it, technology is fast, precise and tireless but shallow, while humans are slow, messy and limited but brilliant.
  • The key principle: identify the problem first, then choose the tool. Buy tools first and you just make old habits more efficient.

Workflow design in practice

The session shared redesigned workflows, including:

  • A first-call workflow with automated booking, conflict check, and a recorded and transcribed call, where an AI prompt drafts the file note or follow-up email for the lawyer to review and send. The result was less admin time without less client-facing time.
  • An intake workflow where website enquiries auto-populate a central system, AI triages by practice area and urgency, the client gets an immediate acknowledgement, and complex cases escalate to a human.
  • A first-meeting workflow where the client completes an intake form beforehand, AI generates a summary brief flagging key issues, and an AI note-taker frees the lawyer to be fully present.

As the session summed it up, it’s not about replacing the lawyer, it’s about replacing the blank page.

With thanks to Talya Faigenbaum, Managing Director of Nest Legal, who presented this session at the 2026 Law Institute of Victoria conference. This is one of five wraps from the conference.

These are takeaways from public conference sessions, shared as general information for the profession. This is not legal advice.

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